Shipping Policy

Consumer Retail Orders – Free Shipping (excluding Canada)

Free shipping is offered for consumer orders and is subject to all of the following terms and conditions.

  • Free shipping is applied on consumer orders, no online account is required.
  • Free shipping is only valid to delivery destinations within USA.
  • Free shipping rates are calculated by shipping delivery regions.
  • Free shipping may be withdrawn or altered at anytime.
  • Canada retail orders are subject to a $25 flat rate ship rate.

Professional Wholesale Accounts – Flat Rate Shipping

Flat rate shipping is offered for wholesale accounts only and is subject to all of the following terms and conditions.

  • Flat rate shipping is applied on professional wholesale and wholesale reseller orders.
  • Flat rate shipping is only valid to delivery destinations within USA.
  • Flat rate shipping rates are calculated by shipping delivery regions.
  • Flat rate shipping may be withdrawn or altered at anytime.
  • Offer may exclude bulky items such as X-ray chairs and decompression tables.*

Online orders must meet the above criteria in full to qualify for flat rate shipping*.

Delivery Time Frames

Online orders are processed within a day (Monday – Friday). We use a selection of courier services with delivery times of between 3 – 5 business days for metro areas and 3 – 10 business days after dispatch for regional areas. Courier deliveries are made during business hours, Monday to Friday only.

Delivery Fees

Your delivery cost will vary depending on the region of the delivery location of choice. Extremely large goods (i.e. items requiring a two man lift) may incur higher delivery rates.

Return Policy

Our Return Policy and Form can be reviewed here.